Productivity, Integrated and Non-Intrusives Solutions for Small, Medium and Large Enterprises to assure Performance and Profitability in ONE STEP thru Digital Strategies focus on Customer Experience.
TURN-KEY OmniChannel Solutions that includes: Contact Centers, Social Media Platform, Chat, E-mail, Business Intelligence Data Mining, First Call Resolution, Virtual Queuing Functionality to Respect Customers Time, Voice and Face Biometrics for VIP Treatment and Security, integrated Mobile and Web Apps including Collections SMS, Credit Card Charges confirmations, GeoLocation and we have Software Factory to cover all your company needs.
We are ready to help you determine your customer's needs, focusing on getting things done right at the first time.
Founder and President
Nelson Javier Avilés
Mr. Avilés is a proven Leader and Entrepreneur with over 20+ years of experience in technology providing support to enterprises in financial, retail and insurance industries among others. At EMITEK SOLUTIONS LIMITED, as Managing Director, he is responsible for building a brand and stable profitable business, while on the Corporate side of the business is the Information Technology responsible for Executive Strategic Consulting, Product and Manufacture negotiation, Implementation, and Support, focus on Digital Transformation thru the Customer Experience to study and select new technologies to be delivered and implemented on every Customer across the CALA Region. As part of the Corporate IT, responsibilities works on the re-engineering of the Implementation and Support Department for the Subs to assure Best Practices and to increase ROI on the Professional Services delivered using the success of the Caribbean Subsidiary as an example as well as on providing Coaching to the Team in different areas. An expert on TCPA Compliance solutions when making CC Outbound calls and Contacting Cell Phones thru SMS and VMails.
Mr. Avilés has extensive experience in Enterprise Sales, a Robust Technical Background for Products Configuration, Support and Maintenance, Project Management Skills, Expertise on Customer Care and Executive Coaching.
Elected 40 under 40 in the most important Business Magazine in the Caribbean Region (CARIBBEAN BUSINESS).
As an Entrepreneur with Experience and Knowledge, Mr. Avilés has decided to dedicate his time to the Improvement of every single Business, regardless of the size, to help increase their Profitability using what they have today and removing what stops them from SUCCESS!!!
Mr. Avilés makes every day count, Learning, Understanding Business requirements, Customer Needs and to be there along side of them especially during difficult times where he is very good at.